Delivery
Delivery time
You will receive an confirmation email after placing your order. Estimated delivery time is 3-14 working days after receiving confirmation email. You will receive shipping confirmation after the order is dispatched with tracking code.
If all items are in stock, the estimated delivery time is 1-3 working days. If we have to order items from factory, the estimated delivery time is 10-14 working days. If you wish you to know more detailed delivery time, please contact us at info(at)alexsandra.fi
AlexSandra can not be held responsible for the possible damages caused for exceeding the estimated delivery time. Please note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as Christmas) and for deliveries to remote locations.
Sometimes the delivery time may be longer than 14 working days (eg. product is temporarily out of stock also in the factory), in which case we will inform you when it will be available again. If the product should be sold out, we will inform you and deliver only the products available. You will get a refund on the sold out products you have already paid.
Delivery options
Standard delivery to Finland
Standard shipping to Finland is free.
Orders to Finland are delivered by Posti or Matkahuolto. Parcels are delivered to your local post office or to Smartpost Parcel Point of your choice. Small parcels are delivered to your home address with normal daily mail delivery. You will get a tracking code via email when your order is being delivered. You will also get a SMS-message when your package is ready for pick up. Please note, that the package wil be sent back if it's not picked up in 7 days. In this case you will be responsible for the costs of undelivered package (12,90€ in Finland)
International delivery
International orders are shipped as EMS-parcels or as Priority-parcels. They are delivered by Finnish postal service (Posti), in co-operation with the postal service of the destination country. Delivery cost is 23 euros (€) for EMS and 15 euros (€) for Priority. If your order exceeds 200€ , delivery is free.
When ordering goods from AlexSandra.fi for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.
Pick up at AlexSandra store
You can pickup your order at our stores.
You will receive an SMS when your order is ready for pick up.
If the package has been damaged during delivery
If the package or products are damaged during delivery, report the damage immediately to the delivering company. Inform us via email at info(at)alexsandra.fi about the damage. We will do our best to sort the issue out.
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AlexSandra is a lingerie specialist. Here you will find a comprehensive range of world leading brands as well as you will always get competent and friendly service.
Customer service: +358 400 622 187, info@alexsandra.fi
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