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Terms of Use

1. Ordering from the online store (hereinafter referred to as AlexSandra)

1.1. It is not necessary for customers to register to make an order. However, customers can register, using the registration form, if they want to. Customer will be automatically subscribed to AlexSandra newsletter during the ordering process. Customer can use unsubscribe link provided in each newsletter or e-mail AlexSandra customer service info(at) to unsubscribe from the newsletter.

When registering, customers shall:

- Register as a customer in AlexSandra’s customer register by giving their name and other required information

- Give their consent for AlexSandra to store their personal details in its customer database

- Declare that the information given is correct

Registration is necessary if a customer wants to receive any member reductions.

1.2. Customers shall pay due care and attention when using the online store.

2. The validity of the order

2.1. Communication between the parties shall occur either by e-mail, letter or telephone (tel. +358 400 245 244). After completing an order, customers pledge to check their e-mail for order confirmation and any other notices.

2.2. A binding sales contract will take effect after AlexSandra has sent an order confirmation by e-mail.

2.3. Before the order has been delivered, the customer has the right to cancel the whole order, or parts of it, by e-mail, letter or phone. The delivery is considered to have taken place when the buyer has received a part of the order, or the whole order, or a notification that the order has been handed over to a transit company for delivery.

2.4. After the customer has made an order, AlexSandra does not have the right to change the terms of contract, with the exception of clear errors.

3. Prices

3.1. The valid price is the price that is given in AlexSandra’s price list at The valid price is given in euros (EUR). AlexSandra reserves the right to make price changes.

3.2. Any applicable processing and/or handling charges will be added to the order.

4. Delivery

4.1. If AlexSandra has the product in store the estimated time of dispatch shall be between one and three (1-3) working days.

4.2. If the customer wants a product strictly by a certain date this must be mentioned separately; for example, in the field “Additional information” in the order form when making the order.

4.3. If the customer buys several products for which different delivery dates are given, the order will be delivered according to the latest given delivery date.

4.4. Deliveries will mainly be made through finnish mail Posti  unless separately agreed otherwise.

4.5. All the customs fees and taxes are solely the buyers' responsibilities. AlexSandra always declares the real value and contents of the parcel. When ordering goods from for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

4.6. It is buyers' responsibility to find out if the intended puchase can be legally imported in buyers' country and to obtain all the necessary permits and lisences.

5. Terms of payment

5.1. Payments will be made with the following payment methods:

- PayPal is a service that enables you to pay and accept payments without revealing your financial information to the online shop. PayPal secures your information and protects the purchase.Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment of the order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

-Klarna Checkout: you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you. You can choose between following payment methods (depending on your country): invoice, part payment, cards or bank payments - all equally safe! By using Klarna Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. You find contact details of customer service, My Klarna service and other useful info at

-Bank transfer

You can pay your purchase with bank transfer. We will ship your parcel when your payment is on our bank account.
Alusasuliike AlexSandra Oy
IBAN: FI66 1038 3000 3167 50
Type your name on the refrerence field.

- Invoicing (orders to Finland only). If the buyer represents a company, municipality, state organisation or another community, the order can be billed by invoice. The terms of payment for an invoice are 7 days net. Payments by invoice must be agreed upon beforehand with our customer service department. We reserve the right to verify the credit rating of the party to be invoiced.

- Some products require that a customer below the age of 18 has permission from their guardian to buy the product. Where necessary, this will be stated.

- 15–18-year-old buyers require their guardian’s permission when buying a product with funds that they have not acquired through their own work.

6. Returns

6.1. Private customers have the right to return unused products within fourteen (14) days of receiving the product(s), starting the day after the receipt date. The return fees are on customers responsibilty. The returned product(s) and product packaging shall be in the same condition as when received. This means that the product packaging shall be unbroken and the product shall have no signs of use. Address labels or other labels and stickers shall not be stuck directly on the sales package. Customers have to pay the return shipping cost. If the product to be returned is no longer flawless, i.e. the product can no longer be sold with the normal price given in the AlexSandra price list, AlexSandra has the right to deduct the amount that the product’s value has dropped from the sum to be returned to the customer. The payment will be refunded usually within a couple of days after receiving the returned product, but no later than within 14 days. Return costs or postal fees are not refunded.

6.2. Companies’ and communities' right to return is more limited. The possibility for companies to return products must be agreed upon in advance with AlexSandra’s customer service staff. If a company returns a product or products, they will be charged postage.

7. Deliveries that have broken in transit

7.1. A package may be damaged in transit.  That is why we recommend that you check that the product is in good order as soon as you have received it. If the package or the products ordered have been damaged in transit, a damage report should be filed immediately. After this, an agreement can be made about delivering a replacement product.

8. Complaints

8.1. If an incorrect or damaged product is delivered to the customer, the customer shall inform AlexSandra of this within a reasonable time either by e-mail at info(at), by phone at +358 400 622 187 or by post at Alusasuliike AlexSandra, Kauppakatu 47, 53100 Lappeenranta, Finland. An incorrect delivery shall be returned without postal charges according to the instructions given by AlexSandra in section 6.1. The return shall be made after notification of defect. After receiving the returned product, AlexSandra will refund the paid purchase price to the customer without delay, if it has already been paid.

9. Force majeure

9.1. AlexSandra will not be held responsible for a delivery of an order that is prevented, delayed or made difficult due to circumstances that are beyond AlexSandra’s control, such as war, natural catastrophe, export or import ban, a decision by an authority, a disturbance of general traffic or any other corresponding event beyond AlexSandra’s control.

10. Solving disputes

10.1. Finnish law will be applied to any disputes or disagreements resulting from this Distance Sale Contract.

10.2. Any unarbitrated disputes shall be solved in the Lappeenranta District Court.

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