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Exchanges and Returns

Exchanging to other size or product via mail

If you want to exchange the size, please inform us via email at info(at)alexsandra.fi. Fill the Orders Return Form (which is enclosed with your order) and send it together with the items you wish to exchange at:  

Alusasuliike AlexSandra
Kauppakatu 47
53100 Lappeenranta
Finland
+358 400 622 187

If you don't have the Orders Return Form, you can ask for it at info(at)alexsandra.fi.
The costs for your return package is on your responsibility. Save the return receipt you get from the post office until you get a confirmation email from us. We will email you after we have received your return package. Please note, that if the size you wish to exchange to is not on stock, we will order it from the factory stock. Delivery time in this case is estimated 7-10 working days.

If you want to exchange to other product, please place a new order.

Exchanging to other size or product at store

You can exchange the item also at the store. Take the receipt you got with your order with you.

Returns via mail

Customer has the right to return products within 14 days according to Finnish Consumer Protection Act. The product has to be new and in the same condition as received. The costs for your return package is on your responsibility. Save the return receipt you get from the post office until you get a confirmation email from us.

Alusasuliike AlexSandra
Kauppakatu 47
53100 Lappeenranta
+358 400 622 187

We will email you after we have received your return package. You will get a refund for the product usually in 1-2 days, but no later than 14 days. Money will be refunded using original payment method. Return cost are not refunded.

Return at store

You can also return the item also at the store. Take the receipt you got with your order with you.

Companies and communities return policy is restricted. Please contact us info(at)alexsandra.fi

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